Our FAQ zone will expedite the future cooperation between us, all for diamond tools!

Category

Product Class

Stone Tools

Grinding & Polishing

Concrete Tools

Diamond Wire Saw

Glass Tools

Manual Machines

Branch WebSite

www.sharingdiamondtools.com

Global Stone Export

Info Center

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Testimonial

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Excellent transaction & a truely great company to work with - Highly recommended... Peter, Duluth, Georgia

The Best!!!I could not be happier with the whole transaction....David, San Diego, California

Cheap tools with the highest quality, will shop again, wonderful seller ++++++......Lisa, Meridian, Idaho

Really good tools. Thanks for all the good service....Marge, Viera, Florida

Customer Service is above and beyond. My tools is gorgeous....Althea, Plano, Texas

Words can not describe how great my tools is. I love it and you!!!!!!!!!..... Ashley, Highlands Ranch, Colorado

This was the most pleasant and efficient transaction that I've experienced in years! Thank you." Barbara Heatly

Service was great......very pleased w/product! Robin Du Plessis, Key West, FL

It was a pleasure doing business with you. Your web site is easy to navigate and quite informative, and your customer service reps were friendly, knowledgeable and helpful. All in all, a good transaction! I'll be happy to shop with you again in the future. Hannah Krause, Pittsburgh, PA

I just placed an order with Vivian. I am writing to tell you that she was so helpful and nice. She patiently answered all questions and I found her knowledge and expertise exceptional. You are lucky to have such a great staff member. I will highly recommend your company. Kind regards. Al Estock

"No problem. I wanted to thank you for your excellent customer service. My husband and I have recently purchased a new home, use your floor polishing pads, and have had numerous customer service issues with other vendors. Thank you for being so prompt and helpful. Your company should consider you a great asset." Thanks again! Janessa

stone tools arrived, and I have to say, it is PERFECT, THE BEST OF ALL. Thank you once again for the BEST customer service there is. Gertie Thiede

Great service, fast delivery to Australia, Great quality!!!! We love our tools....Brad, Victoria, Australia

This was the most pleasant and efficient transaction that I've experienced in years! Thank you."

FAQ

Sales Term & Conditions:

1. We charge sample cost and express cost, we will consider share sample express cost depends on the total order amount.

2. We only offer high quality products with good performance and we refuse to offer very cheap products.

3. Some special diamond tools not found from our website also possible available from us. Please send us inquiry with photos and detailed requirement if you need a quotation.

4. The price is mainly decided by the quality, supply and demand relations, region difference; we don't like spending time in the price arguing as we keep same standard and rule to each client under our principle.

5. Any order amount or quantity is possible available from Sharing Group, but strongly recommend you to place order which gross weight of the goods not less than 45kgs (Requested by Airline Company). Also if your requirement is not convenient for production, we will inform the minimum order quantity.

6. All offers are based on FOB China, Quotations of CIF term by air or sea cargos with specific destinations are available.

7. Payment term: Bank Transfer (T/T) of 100% amount before shipment (by sea or by air), other payment method under negotiation.

8. Complaint: Offer detailed report and photos, or return back used products, we will make compensation or give replacement. This is valid within 3 months from the date of shipment.

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FAQ:

1. We are considering to buy your products, how can I know the quality?

Our Sharing Group starts from the stone production since 1985 as an state enterprise and then we revolute the organization as per the China government during 2000, as a old stone tools user, we witness and experience the development of China stone tools, that is why we tap into stone tools’ field, we know the China stone tools, and we have our business principle that is why we can stand steadily in the fierce competition more than 20 years.

2. I don't see any prices on your web site, can you tell why?

So many products with different specification and different quality concerned, not easy to put price list on the website. We always send the offer according to our customers' detailed enquiry!

3. Do you have office or representative or agent in our country?

We don't have office in other country. Our main customers are end users, if necessary we will inform who is our customer in your country.

4. What is the minimum quantity we should buy?

We don't mind how much amount or how many quantity you want to buy, we will try our best to reach your requirements, if we can, we do! If your quantity is not convenient for production, we will inform the minimum quantity.

5. As I know many companies supply free samples, do you offer free samples?

We don't offer any free samples, and not possible to offer free samples since we are facing so many customers. Also Free samples are already a history, now almost no factory offers free samples to a new customer.

6. We make the payment, what we should do if you don't send us our goods?

It is impossible to happen! If you send us the money, please inform us or send us the copy of Bank Transfer so that we can make the production and arrange shipment as soon as possible. If we can not make the shipment due to some force majeure, we will return back the money.

7. What is the delivery way to send our goods?

By Courier, Air Cargo, Sea Cargo, depends on the weight or customers' request.

Courier: 3-5 days (Door to Door Service, like DHL, TNT, UPS, FEDEX, weight over 21kgs is cheaper)

Air Cargo: 4-10 days (Minimum 45kgs, some Airport need 100kgs)

Sea Cargo: usually over 20 days (Some Sea port loose cargo is not available)

8. How much I should pay for delivery charge?

When you place order, we will calculate the approximate gross weight, multiply current freight rate, Plus Chinese Customs formalities & documents charges then we get the final charges. We will let you know and print it in the Proforma Invoice of your order. If we collect more, we will return back extra amount in your next

9. What we should do if your products can not run well?

If our products can not run well, please check whether the operation is correct? Also check whether there is problem with the machine? After get rid of these possibility then it may be the problem of our products. Send us the detailed report for our analyses; it is better if you can send back those used products so that our technician can check the problem. If it is our quality problem we will make compensation or replacement will be done as soon as possible.

10. How much should I pay for your catalogue?

We have E-catalogue available for clients. Buyers are encouraged to find E-catalogue from our web site. The matter list is free of cost for clients and delivery cost covered by clients.

How to Place Order to us?

Welcome you send order online to us or by email: info@chinastone-tools.com and fax: 86 0592 5033625.

Bank Account Information for payment, please check the bank account information if you get Proforma Invoice from any sales persons in the name of ChinaStone - Tools.com.

The following is our company Bank account:

BENEFICIARY:	XIAMEN SHARING METALS & MINERALS IMP./EXP.CO.,LTD
BENEFICIARY’S BANK:	CHINA CONSTRUCTION BANK XIAMEN BRANCH
ACCOUNT:	35101535001050018248